Policies

Terms of sale

Ontide Peptides Inc. ("Ontide") sells products only to verified research institutions and businesses. Quotes are valid for 30 days unless stated otherwise. Prices are in Canadian dollars and exclude applicable taxes and shipping.

Orders are accepted once we confirm your account and receive a signed quote or purchase order. Invoices are payable within the terms stated on the invoice. Title and risk pass to the buyer on delivery to the carrier.

Products are provided for research use only, without any warranty of fitness for a particular purpose beyond conformance to the specifications on the certificate of analysis. Our liability is limited to replacing the product or refunding its purchase price.

Research use policy

All Ontide products are supplied for in vitro laboratory research by qualified personnel only. They are not drugs, natural health products, food, or cosmetics, and are not intended to diagnose, treat, cure or prevent any disease or condition.

• Products must not be administered to humans or animals.
• We sell only to verified institutions and may request documentation of the intended research use.
• We may decline or cancel any order, without explanation, where we believe this policy may not be followed.
• Buyers are responsible for safe handling, storage and disposal in line with their institution's procedures and applicable law.

Shipping

We ship from Ontario to addresses in Canada. Orders normally leave within 1–3 business days after confirmation. Temperature-sensitive products are shipped in insulated packaging. Shipping costs are included in your quote.

Please inspect deliveries on arrival and report any damage or discrepancy within 5 business days so we can resolve it.

Privacy

We collect the information you provide in quote and contact forms (such as your name, organization, email, phone and shipping address) to respond to your request, verify your institution, and fulfil orders. We do not sell your information.

Information is handled in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). To access or correct your information, email info@ontide.ca.

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